Terms and Conditions

Please read through our information below prior to contacting us with any query, as 99% of all questions are answered here.

Combined postage and packing charges

  • To be eligible for a combined postage and packaging rate you must order all products in ONE basket at the same time
  • Separate orders will NOT be combined, and will be sent at the individual rate given
  • You will never pay more than the actual postage and packing costs of your order
  • In the vast majority of cases, you will only pay a proportion of any postage and packaging costs involved for your order

Packing/handling charges:

  • We charge a fee for orders to countries out of the UK. Some small items will have a flat fee our packaging costs

This will be reflected in our P & P charges where applicable. We post worldwide

Payment Policy

We accept the following payment methods:

  • PayPal
  • Cheque/ Postal order
  • Bank transfer
  • Orders will normally be processed within 24 business hours of cleared payment

Despatch Policy

  • Despatch will normally be within 48 business hours maximum of cleared payment
  • During holiday periods, delays in processing/ despatching may occur
  • UK Mainland delivery is charged at the current Royal Mail charge where applicable
  • International Postage will be either using Royal Mail Airmail or surface mail
  • No Delivery unless the full and correct confirmed postal address is used, together with a contact telephone number
  • If your order does not arrive within 14 WORKING days of despatch (buyers would receive an automated despatch email at the time of despatch
  • By purchasing from us you are agreeing to our full terms and conditions

Returns Policy

  • Returns are accepted
  • UK residents are also covered by extra legislation and may return the product to us for any reason within 7 days after receiving the product
  • We will pay for all return postal costs, provided that the following applies
  • All returned goods must be in an ‘As new’ condition and should not have been used or damaged in any way
  • Goods must still be sealed within their bag
  • Any goods returned to us that do not meet the legal requirements under the Distance Selling Regulations will not be considered suitable for reimbursement
  • All returns MUST be sent via Recorded/Signed for Delivery, as we cannot be held responsible if the goods do not reach us

Guarantee

  • Indigene Africa offers you a 100% guaranteed customer service
  • If you are not 100% happy with your purchase, please contact us DIRECTLY by email and we will be more than happy to assist

If your order does not arrive within 14 working days of despatch, please contact us immediately for advice